Terms of Service

1. About us

These Terms of Service ("Terms") govern your use of novs.be and purchases made through it. NOVS (enterprise/VAT number BE 1027.036.097) is a Belgian sole trader with registered address Rue des Moissons 57, box 2, 1210 Saint-Josse-ten-Noode, Brussels, Belgium. By placing an order, you agree to these Terms.

2. Products

All products sold on novs.be are made from 316L surgical-grade stainless steel unless otherwise stated. Product images are representative; minor variations in finish or colour may occur. Prices are displayed in Euros (€) and include VAT where applicable under Belgian law.

3. Orders and contract formation

An order placed on novs.be constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion (e.g. in the event of pricing errors or stock issues).

We may refuse or cancel an order, and refund in full anything you paid, when we have reasonable grounds to suspect fraud or misuse of a payment method, of discount codes or of NOVS Club points (including through several accounts), or when the quantities ordered point to resale rather than personal use.

To order, you must be at least 18, or order with the consent of a parent or guardian.

3b. Your account and use of the site

Keep your password to yourself; you are responsible for what is done with your account, and tell us at once if you think someone else has used it. You may not use novs.be to break the law, to send viruses or malicious code, to copy the site or its content with bots or scrapers, to create fake or multiple accounts, or to interfere with its security. We may suspend or close an account that does, after telling you why; orders already paid for are still delivered or refunded.

4. Prices and payment

Prices shown are final prices. NOVS operates under the Belgian small-enterprise exemption scheme: VAT is not applicable (art. 56bis of the Belgian VAT Code) and no VAT is charged or deductible. Shipping costs are calculated at checkout. Payment is processed securely by Stripe. We accept Bancontact, Visa, Mastercard, iDEAL, Apple Pay, Google Pay, PayPal and Klarna, depending on your country and device. All transactions are in EUR. We do not store your full card details.

4b. Promotions and discount codes

Promotions, discount codes and automatic discounts (the stack discount, sale pricing) cannot be combined. Where more than one discount could apply to the same order, only the one most favourable to you is applied. Codes are personal, non-transferable, hold no cash value, cannot be exchanged for money and cannot be applied retroactively to an order already placed. We may withdraw or change a code at any time, including in cases of misuse.

A discount that depends on the order as a whole (the stack discount on several pieces, a code with a minimum spend) is recalculated when you return part of the order: you are refunded what you paid, less the discount the pieces you keep would no longer have earned.

5. Shipping

We ship to the countries below, to a pickup point (Mondial Relay) and, in Belgium and the Netherlands, also to your door (PostNL). Orders are dispatched within 48 hours, Monday to Saturday. Estimated transit time after dispatch, in business days:

• Belgium: home 1–2 days · pickup point 2–4 days
• Netherlands: home 1–3 days · pickup point 3–5 days
• Luxembourg: pickup point 3–5 days
• France: pickup point 3–5 days
• Spain: pickup point 3–7 days
• Portugal: pickup point 3–7 days
• Italy: pickup point 3–7 days
• Poland: pickup point 3–7 days

Free shipping on orders over €49. Risk of loss and title pass to you upon delivery. We are not responsible for delays caused by carriers or customs authorities.

The risk of loss or damage passes to you when you, or someone you designate, take physical possession of the parcel: at your door, or when you collect it from the pickup point. Collect a pickup-point parcel within the holding period stated in the carrier's notice. A parcel that isn't collected comes back to us: we then refund the products (the delivery fee is not refunded) or, if you ask, send it again at your cost. A parcel returned to us because the address you gave was wrong or incomplete is sent again at your cost. If a parcel is damaged or missing, tell us promptly with your order number, and photos of the parcel and its contents if it is damaged. Where the carrier's tracking shows the parcel delivered or collected, we open an investigation with the carrier before replacing or refunding it, and we may ask you to confirm in writing that you did not receive it.

6. Right of withdrawal (14-day return right)

In accordance with EU Directive 2011/83/EU and Belgian consumer law, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

To exercise this right, notify us at , or create your return label from the order page, before the 14-day period expires, and send the items back within 14 days of doing so. The direct cost of returning the items is yours: our prepaid return label costs the delivery fee paid for the order (€4.99 if delivery was free), deducted from your refund, or you may send the items back yourself, at your own cost and risk, with proof of shipment. When you withdraw from the whole order, the standard delivery you paid is refunded too. Returns of damaged, faulty or wrong items are free. Items must be returned unworn, in the condition you received them, with their original packaging and everything they came with. We refund within 14 days of receiving the returned items, to your original payment method. We inspect every return. You are liable for any diminished value of the items resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (Article 14(2) of Directive 2011/83/EU); in that case we refund the amount reduced by that loss of value, and tell you the amount and the reason before doing so.

Personalised or custom-engraved items are exempt from the right of withdrawal (Article VI.53, 3° of the Belgian Code of Economic Law).

Pierced earrings are sent in a sealed bag. For hygiene reasons, earrings whose seal has been broken after delivery cannot be returned under the right of withdrawal (Article VI.53, 5° of the Belgian Code of Economic Law); still sealed, they can be returned like any other item. This does not affect the legal guarantee if they are faulty.

We refund only the items we delivered to you. An item that was not bought from NOVS, or that differs from the one delivered, is not refunded; we keep it for you to collect, or send it back at your cost.

Full details are in our Returns Policy.

You may use the model withdrawal form, but you do not have to.

7. Warranty

All products benefit from the 2-year legal guarantee of conformity under Directive (EU) 2019/771, as transposed into Belgian law. If a product has a defect, contact us within 2 months of discovering it. You may ask us to repair or replace it; where neither is possible or reasonable, you are entitled to a price reduction or a refund, as the law provides.

The guarantee covers defects present at delivery. It does not cover normal wear, such as fine scratches or, after long wear, a gold PVD finish softening where a piece rubs most; damage from knocks, pressure or bending; damage from chemicals such as bleach, cleaning products or perfume applied directly; alterations or resizing by anyone other than NOVS; or loss. The colour itself is covered for the first 12 months by the colour guarantee in section 7b.

7b. Colour guarantee

On top of the legal guarantee, NOVS gives a 1-year colour guarantee. If the gold or silver colour of a piece fades or changes within 12 months of delivery, with normal wear, we replace it free of charge with the same piece (or an equivalent one if it is no longer made), shipping included both ways. To use it, write to us with your order number and a photo; we may ask for the piece back to look at it. It does not cover scratches, knocks, bending, damage from chemicals such as bleach or perfume applied directly, alterations by anyone other than NOVS, or loss. The guarantor is NOVS, whose details are in the legal notice. This guarantee is commercial: it does not limit your rights under the legal guarantee of conformity in section 7, which applies in any case.

8. Liability

To the extent permitted by Belgian law, NOVS's liability is limited to the value of your order. We are not liable for indirect, consequential, or punitive damages arising from the use of our products or website. Nothing in these Terms affects your statutory consumer rights under Belgian or EU law.

This limit does not apply where the law does not allow it: death or personal injury, our intent or gross negligence, or liability for defective products under the Act of 25 February 1991. We are not liable for delays or failures caused by events beyond our reasonable control (force majeure), such as carrier strikes, natural disasters or network outages; we tell you, and you may cancel an order we cannot deliver within a reasonable time, for a full refund.

9. Intellectual property

All content on novs.be is owned by NOVS. You may not reproduce, distribute, or commercially exploit any content without our prior written consent.

9b. Reviews and photos you send us

When you send us a review or a photo, you confirm that it describes your own, honest experience and that you have the right to share it, and you allow NOVS to publish it, free of charge, on novs.be and our social media, with your first name and country. We may decline or remove a review that is not about the product, is offensive, or contains someone's personal data. You can ask us to remove yours at any time.

10. Privacy

Your personal data is processed in accordance with our Privacy Policy and the GDPR.

11. Governing law and disputes

These Terms are governed by Belgian law. Any dispute shall be submitted to the courts of Brussels, unless mandatory consumer-protection law in your country provides otherwise. Before going to court, you can also turn, free of charge, to the Belgian Consumer Mediation Service at mediationconsommateur.be.

12. Changes to these Terms

We may update these Terms at any time. The version in force at the time of your order applies to that order. We will notify you of material changes by email or website notice.

13. NOVS Club (loyalty programme)

• Membership. Free, with a NOVS account whose email address is confirmed. One account per person. 100 points on confirming.
• Earning. 3 points per euro paid for products, after discounts and excluding shipping, on orders placed while signed in to your account. They stay pending until 14 days after delivery; a returned or refunded order loses its points, even once unlocked. One-off actions (following NOVS on Instagram or TikTok, joining the newsletter) earn points once. An approved review of a product you bought earns 25 points, except the review that earned the 15% thank-you code. A photo on an approved review earns 25 more.
• Spending. 500 points = 5 €, 1000 points = 10 €, 2000 points = 20 € off, in the cart, on at least 40 € of products. Not combinable with a promo code or another discount: the larger one applies. Points spent on an order that is cancelled or refunded are returned.
• Expiry. The balance expires after 12 months with no order and no redemption. The date is shown on the NOVS Club page of your account.
• Value. Points have no cash value, cannot be exchanged for money and cannot be transferred. In case of abuse (multiple accounts, fraud) we may cancel the points concerned.
• Changes. We may change or end the programme with 30 days’ notice by email or on the website; points earned remain usable during that notice.

14. Ambassador programme

• Joining. On application: NOVS decides who joins. An ambassador has a NOVS account and a personal code that gives their followers a discount; the code works once per customer.
• Commission. A percentage, shown in your account, of what the customer paid for the items in an order placed with your code, after discounts and excluding shipping. Orders you place yourself, with your account or your email address, do not earn a commission. A change to the percentage applies to orders placed afterwards.
• When it is earned. A commission stays pending until 14 days after the order is delivered. If the order is cancelled, returned or refunded before then, it is cancelled. If an order is partly refunded, the commission is recalculated on what was kept.
• Withdrawals. From €10 of available balance, by bank transfer to an account in your name, which you enter in your account. We usually pay within 7 working days. A balance is not interest-bearing and cannot be exchanged for products or credit.
• Taxes. Commissions are paid gross. You are responsible for declaring them and for any tax or social contributions they give rise to. NOVS may ask for the details it needs to report payments as the law requires.
• Fair use. Do not use your code on coupon or cashback sites, in paid ads on the NOVS name, or with fake or duplicate accounts, and do not present yourself as speaking for NOVS. Mark your posts as advertising where the law requires it. NOVS may pause or end a membership at any time; if it ends for misuse, commissions from the orders concerned are cancelled. Otherwise, your available balance remains payable.

15. Gift cards

• What it is. A NOVS gift card is sold for €25, €50, €75 or €100 and paid in full when bought. Its code is emailed to the person it is for as soon as it is paid, with a copy to the buyer.
• Using it. Enter the code at checkout. It pays for anything in the shop, delivery included, up to its balance, and can be used over several orders until the balance is used up. It can be combined with a promo code: the discount applies first, the card pays what is left.
• Validity. 24 months from the day it is paid; the date is in the email. After that, any balance left can no longer be used.
• Refunds and returns. A gift card cannot be exchanged for cash. If an order paid with a gift card is returned and refunded in full, the amount paid with the card goes back onto it, and any amount paid by card or another method is refunded to it. A gift card bought online can be cancelled within 14 days of purchase as long as it has not been used.
• Lost codes. Keep the code safe: whoever has it can spend it. Write to us if an email never arrived and we will send it again to the same address. We cannot replace a code someone else has already spent.

16. General

If a provision of these Terms is held invalid, the others remain in force, and the invalid one is replaced by a valid provision as close as possible to its purpose. Not enforcing a provision does not mean we waive it. These Terms exist in English, French and Dutch; if they differ, the version in the language of your order applies.

These Terms are provided for informational purposes and do not constitute legal advice. For questions specific to your situation, please consult a qualified lawyer in Belgium.