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NOVS.

Returns & Refunds

14 days. No drama.

If it doesn't work for you, we make it right. Easy returns, fast refund, no awkward questions.

01

Get your label

Within 14 days of delivery, open your order (Track my order, or your account) and tap "Get my return label". It's ready in a second. Rather write? works too.

02

Box it back up

Unworn, in the condition it arrived, with its original packaging and everything it came with.

03

Ship it back

Stick the label on. Delivered at home: drop it at any PostNL point. Collected at a pickup point: drop it back at that same point. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund.

04

We check it, then refund

Back as it left us: refunded in full within 14 days of its return, to your original payment method. Worn, damaged or incomplete: we may refund less, by the value it lost, and we tell you why first.

Questions

We answer.

What if it comes back worn or damaged?

You can look at a piece and try it on, as you would in a shop. If it comes back worn, damaged, or without what it came with, the law lets us refund less, by the value it lost. We check every return, and if we refund less we tell you the amount and why before we do.

How long do I have?

14 days from the day your order lands at your door. Not from when you ordered it, from when you got it.

Do I pay for return shipping?

You get a prepaid label from your order page for every return within Belgium and the EU. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund. You may also send it back yourself, at your own cost, with tracking. A damaged, faulty or wrong piece always comes back free.

Can I swap for a different size?

The quickest way: order the size you need, and return the first one as above. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund. The new piece ships at the usual delivery price, free from the free-delivery amount.

My order arrived damaged. Now what?

That's entirely on us. Send a photo to and we ship a replacement or refund you immediately. No questions.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

  • To NOVS, Rue des Moissons 57, box 2, 1210 Saint-Josse-ten-Noode, Belgium, e-mail:
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
  • Ordered on (*)/received on (*),
  • Name of consumer(s),
  • Address of consumer(s),
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.

You don’t have to use this form: any clear statement that you are withdrawing, sent within the 14 days, is enough. Adding your order number helps us find it.

Withdraw online

Fill it in here and send it — we email you a confirmation straight away.

No risk, then.

14 days to change your mind. A question? , answered within 24 hours.

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