Delivery

Free from 49 €.

Packed in Brussels and on its way within 48 hours, Monday to Saturday. To a pickup point in eight countries, or to your door in Belgium and the Netherlands.

Shipped within 48h
Monday to Saturday, from Brussels.
Pickup point
Mondial Relay, in all eight countries. The cheapest way.
Home delivery
PostNL, in Belgium and the Netherlands.

Country by country

Price, then business days in transit after dispatch. Free on every method from 49 € of products, after discounts.

Belgium
Pickup point: 3,80 € · 2–4 days
Home: 7 € · 1–2 days
Netherlands
Pickup point: 4,40 € · 3–5 days
Home: 7 € · 1–3 days
Luxembourg
Pickup point: 4,40 € · 3–5 days
France
Pickup point: 4,60 € · 3–5 days
Spain
Pickup point: 6,70 € · 3–7 days
Portugal
Pickup point: 6,70 € · 3–7 days
Italy
Pickup point: 6,70 € · 3–7 days
Poland
Pickup point: 7,30 € · 3–7 days

Country	Pickup point	Home delivery
Belgium	3,80 € · 2–4 days	7 € · 1–2 days
Netherlands	4,40 € · 3–5 days	7 € · 1–3 days
Luxembourg	4,40 € · 3–5 days	Not offered
France	4,60 € · 3–5 days	Not offered
Spain	6,70 € · 3–7 days	Not offered
Portugal	6,70 € · 3–7 days	Not offered
Italy	6,70 € · 3–7 days	Not offered
Poland	7,30 € · 3–7 days	Not offered

Delivery questions

When does my order leave?

Within 48 hours, Monday to Saturday, from Brussels. The delivery times below start from that moment and count business days.

Which carriers do you use?

Mondial Relay for pickup points, in all eight countries. PostNL for home delivery, in Belgium and the Netherlands.

How do I choose a pickup point?

At checkout, pick “Pickup point” and choose one on the map. When your parcel is there, the carrier lets you know by email or text, with how long it will wait for you. Bring ID or the pickup code.

How do I track my parcel?

A tracking link arrives by email the moment it leaves us. You can also look it up with your order number and email.

Track an order →

Do you ship outside these countries?

Not yet. Checkout only offers the countries in the table above.

Will I pay customs or import duties?

No. Every country we ship to is in the EU. The total at checkout is everything you pay.

Can I change the delivery address?

Yes, until the order ships: write to us with your order number and the new address. Once it’s on its way, the carrier’s tracking page sometimes lets you redirect it.

My parcel is late, lost or damaged.

Write to us with your order number, and a photo if it’s damaged. We follow it up with the carrier, and send a replacement or refund you if it can’t be found or arrived broken.

And returns?

14 days from delivery, with a free prepaid label in every country we ship to.

How returns work →