The real questions.

Bancontact, Visa and Mastercard, iDEAL, Apple Pay and Google Pay, PayPal and Klarna. Checkout shows the ones available for your country and device.

Yes, with Klarna, when Klarna offers it for your country and order. Choose Klarna at checkout; Klarna decides which options you get.

Yes. Payments go through Stripe on an encrypted page. We never see or store your card number.

No. The total at checkout, shipping included, is what you pay. We only ship within the EU, so there are no customs or import charges on delivery.

Every return is checked as it reaches us, and refunded within 5 business days of arriving, at the latest within 14 days, to the payment method you used. Your bank or card can take a few more days to show it; with Klarna, your Klarna balance updates instead.

Yes, checkout works without one. With an account you also see your orders in one place and earn NOVS Club points on every order.

It arrives by email a few minutes after payment. Check your spam or promotions folder. With an account, the order is also under My account → Orders. Still nothing after an hour? Write to us with your name and the time you ordered.

In your confirmation email, and under My account → Orders if you ordered with an account.

You get a tracking link by email the moment your parcel leaves us. You can also follow it on our tracking page with your order number and email.

Write to us as soon as possible. Orders leave within 48 hours, and until then we can usually change a size, a piece or the quantity. Once it has shipped, it can’t be changed, but you can still return it.

Yes, if the order hasn’t shipped yet: write to us with your order number and the new address. Once it’s on its way, the carrier’s tracking page sometimes lets you redirect it.

Before it ships, write to us and we cancel it with a full refund. After it has shipped, send it back within 14 days of delivery for a refund. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund.

Most often because the payment wasn’t completed: checkout stays open for 30 minutes, then the order is cancelled and nothing is charged. You can simply order again. If a piece sold out after you paid, we cancel it and refund you in full, and tell you by email.

Free on orders over €49. Under that, a pickup point costs: Belgium €3.80, the Netherlands and Luxembourg €4.40, France €4.60, Spain, Portugal, and Italy €6.70, Poland €7.30. Home delivery: Belgium and the Netherlands €7. You see the exact price at checkout before you pay.

Within 48 hours, Monday to Saturday, from Brussels. You get the tracking link by email as soon as it leaves.

Orders leave within 48 hours, Monday to Saturday. Then, in business days: Belgium 1–2 at home or 2–4 at a pickup point; the Netherlands 1–3 at home or 3–5 at a pickup point; Luxembourg and France 3–5; Spain, Portugal, Italy and Poland 3–7. You get a tracking link the moment it leaves our hands.

Belgium, the Netherlands, Luxembourg, France, Spain, Portugal, Italy and Poland: to a pickup point in all eight, and to your door in Belgium and the Netherlands. We don’t ship outside these countries yet.

No. Every country we ship to is in the EU, so there are no customs or import duties.

Write to us with your order number (and a photo if it’s damaged). We look into it with the carrier and send a replacement or refund you if it can’t be found or arrived broken.

14 days from delivery to change your mind, no reason needed. Get your prepaid return label from your order page, and send the piece back unworn, with its pouch and everything it came with. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund. We check it and refund within 5 business days of it reaching us (at the latest 14 days). A piece that comes back worn or damaged may be refunded less, by the value it lost; we tell you first. A damaged, faulty or wrong piece always comes back free.

We don’t do direct exchanges. The quickest way is to order the size you need and send the first one back. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund. The refund follows within 5 business days of it reaching us.

If you simply changed your mind, return it within 14 days of delivery. The prepaid return label costs the delivery fee you paid (€4.99 if delivery was free), deducted from your refund. If it’s the wrong piece, damaged or faulty, write to us with a photo and your order number: we replace it or refund you, return free, and a defect is covered by the 2-year legal guarantee. And if the gold or silver colour fades within a year, our colour guarantee replaces the piece for free.

Yes. Shower, swim, sweat and salt water won’t harm it: 316L stainless steel doesn’t rust or tarnish, and it’s the steel used in medical implants. The gold finish is PVD, much harder-wearing than classic plating; like any finish, it can soften slowly where a piece rubs most, after long wear. Chlorine, salt water left to dry and harsh chemicals speed that up, so a rinse with fresh water keeps it at its best. If the colour does fade within a year of delivery, our colour guarantee replaces the piece for free.

Very unlikely. 316L steel contains nickel, but bound so tightly in the alloy that very little reaches the skin, which is why it’s used for medical implants and piercings. Most people with sensitive skin wear it without any problem, and it won’t turn your skin green. If you have a severe nickel allergy, check with your doctor first, or try a piece within the 14-day return window.

316L surgical-grade stainless steel, the gold standard for skin-safe jewelry. Some pieces feature 18k gold plating or a PVD coating, which locks in the color far longer than traditional plating. Zero plastic, zero fast-fashion fillers.

Very little. Rinse with fresh water after the sea or a pool, dry it, and wipe it with a soft cloth when it needs it. Keep it away from bleach, cleaning products and perfume sprayed straight onto it, and take it off for heavy work with tools or weights: knocks and scratches aren’t covered by the guarantee.

Don’t guess: sizing is everything with rings. Wrap a thin strip of paper around your finger, mark where it meets, and compare with our size guide: the EU size is simply the inside circumference in millimetres. Each ring’s page shows the sizes it comes in. Between two sizes? Take the larger one.

That's kind of the whole point. NOVS pieces are designed to mix and layer: with other NOVS, with vintage, with whatever you already wear. The clean steel finish plays nicely with gold, silver, and everything in between.

Every order ships in a matte NOVS pouch, gift-ready by default. No need to select it. If you want a handwritten note included, add it in the order notes at checkout.

Our rewards programme: 3 points for every euro you spend, plus points for following us, joining the newsletter and reviewing. 500 points is €5 off an order. It’s free with a NOVS account.

Check your spam folder first. Then try signing in: the page offers to send the email again. The link works for 48 hours.

Use “Forgot?” on the sign-in page. We email you a link to choose a new one; it works for an hour.

Write to us from the email address on the account and we delete it. We keep only what the law requires us to keep for invoices.

Yes: €25, €50, €75 or €100, sent by email, valid 24 months and spendable over several orders. And every order ships gift-ready in a NOVS pouch.

Yes: 15% off one order from €40, once a year. Your own code is emailed to your school address.

Write to us: we answer within 24 hours, Monday to Friday.